Is my order packaged environmentally friendly?
We pack all orders plastic-free, using paper, cardboard boxes, paper labels and paper tape. We also use second-round packages. All packages of our orders are reusable and recyclable.
What delivery methods do you offer?
We ship orders to Itella Smartpost, Omniva and DPD parcel machines. You can also pick up the order yourself in Viimsi.
Can I order abroad too?
Of course! In Finland, we ship orders to Itella parcel terminals, in Latvia and Lithuania, to Omniva parcel machines, and to all other countries in an agreed manner. Please write about your request!
What is the cost of shipping the parcel?
To Omniva parcel machines – € 3.40.
To Smartpost parcel terminals – € 2.99.
To DPD parcel & pickup point – € 2.99.
With Smartkuller courier – € 6.40.
Prices are fixed and do not depend on the size of the order. However, if your order exceeds € 90, we will deliver it to the parcel machine free of charge.
The cost of all other shipping methods will be specified before payment for the order.
When will my order be fulfilled?
We will start fulfilling your order immediately upon receipt and will always ship the next day. The whole range of products is available on site and you do not have to pre-order anything.
In Estonia, the order will usually arrive within 3 days.
Can I change my order after placing it?
If you mistakenly ordered the wrong product and would like to make a change, please write or call as soon as possible and we will correct your order. Once the parcel has been delivered by us, the products can be replaced by return.
If you would like to add products to an order you have already placed, please write or call us as soon as possible. If the package has not yet been delivered by us, we will pack them for you additionally and save on shipping charges.
What to do if my order has not reached me?
Very few packages remain wandering or are lost, but if you think this has happened to your order, be sure to contact us and we will check.